Returns & Exchanges
At SUNSHINEMALL KOREA BEAUTY, we want you to be fully satisfied with your K-beauty experience. If you are not happy with your purchase, we offer a 30-day return policy for unopened and unused products in their original packaging.
Submit a Request
Contact our customer support team within 30 days of delivery with your order number and a photo of the items you wish to return.
Receive Authorization
Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the specific return shipping address.
Pack and Ship
Securely pack the items in their original box to prevent damage during transit and clearly mark the RMA number on the outside of the package.
Quality Check and Refund
Upon receiving your package, our team will inspect the items for original seals; approved returns will be processed for a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing